The contract for provision of Scotland’s West Coast lifeline ferry services is up for renewal. In light of this CalMac are embarking on a major tour of Scotland’s west coast communities to ask ferry users how the customer experience can be improved on their lifeline services. Board members and senior executives from CalMac’s parent company David MacBrayne Ltd have already held 22 meetings and Coll/Tiree is the 23rd out of 24 meetings.
CalMac sates that it ‘is already committed to ongoing dialogue, both formal and informal, with customer and representative groups, however, that typically focuses upon operational matters relating to the day-to-day services. This programme of public meetings – the biggest single face-to-face engagement exercise the company has undertaken with its customers since securing the last contract in 2007 – is designed to gather public views on the delivery of ferry services from 2016 onwards and, along with the information already collected, will help shape CalMac’s bid for the next contract.’
As a community we made our voice heard when it came to the provision of the lifeline air service and we are about to witness an increase in capacity on the Glasgow-Tiree service. Our Community Council have said, “We would urge as many people as possible to come along to this meeting to have your say and voice your opinion.”
Note the date and if possible plan to be there:
4th June, 2:00pm until 3:30pm, at An Talla.